Last updated: May 2026
FenviQ Inc. ("FenviQ," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place an order for our window film products.
We collect information you provide directly to us when placing an order, including your name, email address, phone number, mailing address, postal code, province, and payment information. We also collect technical data such as IP address, browser type, and pages visited through cookies and analytics tools.
We use your personal information to process and fulfill your orders, calculate accurate shipping rates, communicate order status and tracking information, respond to customer service inquiries, and improve our website and product offerings. We do not sell, trade, or rent your personal information to third parties.
We share your information only with trusted service providers necessary to fulfill your order, including Stripe (payment processing), FlagShip Courier Solutions (shipping label generation and carrier dispatch), and our hosting and analytics providers. All third-party providers are contractually bound to protect your data.
All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. FenviQ does not store, access, or retain your full credit card number, CVV, or banking information on our servers.
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly without them.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for seven (7) years in accordance with Canadian tax and accounting requirements.
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request corrections to inaccurate data, withdraw consent for non-essential communications, and file a complaint with the Office of the Privacy Commissioner of Canada.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected].